Reporting to the Manager of Technical Services, the Virtualization Administrator is part of a team responsible for the deployment, troubleshooting and maintenance of virtual computing and distributed internally and externally available applications.
This includes maintaining automation tools for virtual desktops, virtual applications, and gateway technologies providing distributed access to these resources.
System Specific Duties and Responsibilities:
Implement and support centralized tools for virtual computing and distributed application access using tools provided by suites including Citrix, VMware, Azure or Windows 365.
Maintain and support enterprise external gateways allowing access to the virtualized computing and applications environments.
Test applications and security patches to ensure interoperability.
Plan and execute upgrades of the virtual environments.
Managing the fleet of thin client computing tools including Dell Wyse, IGel and Windows ThinOS.
Managing security and licensing access to the virtual environments.
Ensures all supported software and hardware is patched and updated, coordinating maintenance and downtime as necessary.
Supports Help Desk staff with tickets related to virtual desktops and virtual application issues.
Supports Help Desk staff with tickets related to thin client, BYOD or other access layer related issues.
Utilize logical problem solving to find creative solutions to problems in the environment on a broad scale.
Works with an automation mind set.
Proven expertise in the use and creation of virtualization environments using hypervisors and management layer software like Nerdio and Citrix.
Work with stakeholders and other technical teams to collect business and technical requirements and design / deliver enterprise level solutions.
Create and update technical documentation of operating procedures as environments change to remain current.
Collaborate and communicates with architects with internal departments and vendor partners.
Own and lead discussions in business and technical information technology solution implementations, upgrades, enhancement, and conversions.
Recommends solutions as appropriate.
Other duties as assigned by the organization.
Requirements:
Education:
Bachelor's Degree in computer science or related IT field, or equivalent combination of education and experience is required.
Relevant certification is preferred.
Experience
Three (3) years of experience in managing virtual PC and IT infrastructure.
Hospital or healthcare experience is preferred.
The kind of position-related experience includes:
Knowledge of computer hardware, network, and peripheral.
Excellent network, server, and PC troubleshooting skills.
Strong network analysis fundamentals.
Strong application virtualization skills.
Experience with VMWare, Xenserver, Hyper-V or some other Hypervisor.
Experience with virtual end user computing and distributed application access tools like Citrix, AVD, Windows 365 or Horizon.
Experience with edge of network gateway tools like Netscaler, Citrix MPX, or F5.
Strong technical, analytical, and problem-solving skills.
Strong communication skills, written and verbal are required.
Customer service and interpersonal skills needed for working with clinicians and coworkers.
Ability to communicate effectively about complex matters with others who have varying levels of education.
Ability to work under pressure and on multiple projects at once.
Ability to meet aggressive deadlines.
Advanced skill level with MS Office.
Ability to push/pull objects less than 35 pounds; perform simple manipulative skills such as writing, collating, and grasping objects; perform tasks that require eye-hand coordination such as operating computers and keyboarding skills; perform gross motor coordination such as reaching, turning, and moving about; be mobile and move from one place to another; hearing normal sounds with some background noise; hearing normal sounds with some background noise, perform moderately difficult manipulative skills; see objects closely.
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