Customer Service Associate

Customer Service Associate Position Summary Customer: Service Associates are responsible for educating and informing customers about the successful operation, benefits, and safety of Thoroughbred Express washes.
Key Duties and Responsibilities: Focus on providing a positive customer experience.
• Carry out daily duties that ensure the effective operation of a car wash facility in partnership with peers and site management.
• Greet customers with a warm smile, review and educate on services, and assist with payment.
• Stay up to date with knowledge of how to use certain equipment for them to be able to work efficiently in an automated facility.
• Direct the Driver into the entrance to the car wash or guides them onto tracks.
• Carry out periodic maintenance of equipment used in washing to keep them in proper working order.
• Perform cleaning of the facility and ensure everything is kept in the appropriate place and organized.
• Assist customers in any area concerning the car wash process.
• Carry out visual inspection of vehicles to confirm their condition before sending them into the wash area.
• Additional duties as assigned.
Job Qualifications: Must be at least 18 years of age.
Essential Abilities: • Display courteous, customer service focus, and professional attitude • Work while standing over long periods (6+ Hours) • Lift items of moderate weight (10+ pounds) • Maintain work expectations outdoors in all weather conditions • Interact ethically with fellow employees and customers • Possess valid and current driver’s license • Excellent written and oral communication skills, as well as interpersonal skills Desirable: • Previous car wash experience