Customer Service Representative

Company Overview: Talynt is a leading talent curation company specializing in professional and executive placements across diverse industries, including manufacturing, logistics, healthcare, finance, and more.
We are dedicated to integrating top-tier talent with exciting career opportunities.
Position: Customer Service Representative Location: Oak Hill, OH Type: Full-Time, On-site Division/Department: Production Facility Classification: Salary, Exempt Reports To: Vice President of Sales Essential Duties and Responsibilities: Act as the primary contact for customer orders, inquiries, and complaints.
Receive, review, enter, and acknowledge customer orders with accuracy.
Collaborate with production planning to develop efficient production schedules.
Communicate with customers internally and externally throughout the order fulfillment process.
Complete necessary documentation for order shipments, including export documentation.
Ensure accurate and timely invoicing for customer orders and consignment inventory.
Provide backup support for Shipping/Receiving.
Support plant management with administrative tasks and special projects.
Adhere to environmental and safety regulations, as well as corporate policies on business ethics.
Qualifications: Experience in Customer Service, preferably in manufacturing.
Excellent communication skills, both written and verbal.
Ability to multitask, prioritize, and manage time effectively.
Strong problem-solving and critical thinking skills.
Attention to detail and accuracy in record-keeping and data entry.
Proficiency in Microsoft Office and other computer applications.
High school diploma or equivalent; associate degree preferred.
While not required, experience in the manufacturing industry and proficiency in a second language are beneficial.
Minimum Qualifications: Associate degree or two years of college with related coursework and 1-2 years of experience.
1-3 years of customer service experience in manufacturing.
1-3 years of experience in a shipping warehouse.
Knowledge of principles and processes for providing customer and personal services.
Ability to proactively plan for customer needs and adapt schedules and production plans.
Proficient computer skills (MS Excel, MS Word, or similar products).
Position Type: Full-Time Work Hours: Monday through Friday, 7:00 AM – 3:30 PM (may require overtime on nights and weekends) Travel: 0% Work Environment: Primarily office setting with occasional exposure to the shop floor.
Job Type: Full-time Pay: $38,000.
00 - $42,000.
00 per year Benefits: * Dental insurance * Health insurance * Paid time off * Vision insurance Experience level: * 1 year Shift: * 8 hour shift * Day shift Weekly day range: * Monday to Friday * Weekends as needed Work setting: * In-person * Office Ability to Relocate: * Oak Hill, OH: Relocate before starting work (Required) Work Location: In person